Terms of service

Terms of Service

Last Updated: August 27, 2026

Welcome to FRISCHGLOW.

These Terms of Service (“Terms”) govern your access to and use of frischglow.com, including the products, content, features, and services made available through our website.

FRISCHGLOW is operated by Hubei Youhangda E-Commerce Co., Ltd.

Throughout these Terms, “FRISCHGLOW,” “we,” “us,” and “our” refer to Hubei Youhangda E-Commerce Co., Ltd., operating under the FRISCHGLOW brand.

By accessing our website, placing an order, or otherwise using our services, you agree to these Terms together with our:

  • Privacy Policy

  • Your Privacy Choices

  • Shipping & Delivery Policy

  • Return & Refund Policy

  • Any other policies or conditions presented during checkout or in connection with a particular promotion

If you do not agree with these Terms, please do not use our website or services.

Nothing in these Terms excludes, restricts, or limits any consumer right or legal remedy that cannot lawfully be excluded or limited.

1. Eligibility & Online Store Use

You must be legally capable of entering into a binding agreement under the laws applicable to you in order to make a purchase through frischglow.com.

If you are under the age of majority in your jurisdiction, you may use our website only with the involvement, supervision, or permission of a parent or legal guardian where required by law.

You may use frischglow.com only for lawful purposes.

You must not use our website or products in connection with unlawful, fraudulent, abusive, or unauthorized activity.

2. Ecommerce Platform

Our online store is powered by Shopify, which provides ecommerce technology that enables us to display products, process orders, support checkout, and operate other online-store functions.

Certain features of frischglow.com may also rely on third-party payment processors, shipping providers, analytics services, security providers, advertising platforms, and other technology services.

Use of independent third-party services may also be subject to the applicable provider's own terms and privacy practices.

3. Product Information

FRISCHGLOW focuses on practical kitchen, household, storage, organization, and related home products.

We make reasonable efforts to present product information accurately, including, where applicable:

  1. Product descriptions

  2. Photographs

  3. Dimensions

  4. Materials

  5. Colors

  6. Features

  7. Intended uses

  8. Package contents

  9. Usage or care instructions

  10. Pricing

  11. Availability

However, minor differences may occur because of factors such as:

  1. Screen or device settings

  2. Lighting and photography

  3. Manufacturing variations

  4. Packaging updates

  5. Product improvements

  6. Measurement methods

  7. Supplier updates

We reserve the right to correct errors and update product information where reasonably necessary.

4. Product Use & Safety

Products purchased from FRISCHGLOW should be used only for their intended purpose and in accordance with any applicable instructions, warnings, care information, or safety guidance provided with the product or on the relevant product page.

You are responsible for reviewing product information before use.

Where a product is intended for food preparation, kitchen use, storage, heat exposure, cleaning, or contact with particular materials, please follow all applicable product-specific instructions and warnings.

Do not use a product if it appears damaged, unsafe, unsuitable for its intended purpose, or inconsistent with the instructions provided.

Children should use household or kitchen products only with appropriate adult supervision where necessary.

5. Product Availability

Products may be available only in limited quantities.

Availability may change without notice due to factors including:

  1. Inventory levels

  2. Fulfillment availability

  3. Supplier availability

  4. Shipping restrictions

  5. Geographic restrictions

Placing an item in your shopping cart does not guarantee that the item will remain available until checkout is successfully completed and the order is accepted.

We may discontinue or update products where reasonably necessary.

6. Orders

Submitting an order through frischglow.com constitutes an offer to purchase the products included in your order.

Receiving an automated order confirmation does not necessarily mean that an order has been finally accepted where additional verification is reasonably required.

Subject to applicable law, we may refuse, limit, or cancel an order for legitimate reasons including:

  1. Product unavailability

  2. Payment authorization failure

  3. Suspected fraud

  4. Security concerns

  5. Incorrect customer information

  6. Shipping restrictions

  7. Obvious pricing or listing errors

  8. Suspected abuse of promotions

  9. Unauthorized resale activity

  10. Technical or system errors

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded according to the original payment method or as otherwise required by applicable law.

7. Pricing

Product prices are displayed on frischglow.com in the currency shown on the applicable product page or during checkout.

Prices may change before an order is placed.

Applicable charges may include:

  1. Product price

  2. Shipping charges

  3. Applicable taxes

  4. Duties or import charges where relevant

  5. Other fees clearly disclosed before completion of the purchase

We reserve the right to correct obvious typographical, technical, pricing, or promotional errors.

If an obvious error affects an order that has already been submitted, we may contact you and take appropriate action consistent with applicable law.

8. Currency & Exchange Rates

The currency applicable to your transaction will be displayed during checkout.

If the currency associated with your bank, credit card, or payment provider differs from the transaction currency, your financial institution may apply:

  1. Currency conversion

  2. Its own exchange rate

  3. Foreign transaction fees

  4. Other applicable charges

FRISCHGLOW does not control exchange rates or fees imposed independently by banks, card issuers, or payment providers.

9. Payment

You agree to provide current, complete, and accurate billing and payment information.

By submitting payment information, you represent that you are authorized to use the payment method provided.

Available payment methods are displayed during checkout and may vary depending on:

  1. Customer location

  2. Transaction currency

  3. Payment-provider availability

  4. Store configuration

  5. Transaction characteristics

Payments may be processed by Shopify and/or supported third-party payment providers.

Payment providers may apply their own terms, verification requirements, and security procedures.

10. Promotions, Discounts & Promotional Codes

From time to time, FRISCHGLOW may offer promotions, discount codes, bundles, or other special offers.

Unless otherwise stated, promotional offers:

  1. May be available for a limited period

  2. May apply only to selected products

  3. May apply only to eligible customers

  4. May be limited to one use per customer or order

  5. May not be combined with other promotions

  6. May exclude previous purchases

  7. May be subject to product availability

Any additional promotional terms displayed with an offer form part of the applicable conditions.

We may correct obvious promotional errors or discontinue a promotion where permitted by applicable law.

11. Shipping & Delivery

Shipping and delivery are governed by our Shipping & Delivery Policy.

Most orders are generally prepared for shipment within the processing timeframe stated in that policy.

Estimated transit times vary by destination and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery may be affected by factors including:

  1. Carrier operations

  2. Customs procedures

  3. Local delivery conditions

  4. Weather

  5. Transportation disruptions

  6. Public holidays

  7. Incorrect or incomplete addresses

  8. Unexpected shipping volume

  9. Circumstances outside our reasonable control

Nothing in this section limits rights or remedies available to consumers under applicable law.

12. Shipping Information Provided by Customers

You are responsible for providing complete and accurate shipping information when placing an order.

This includes:

  1. Full name

  2. Street address

  3. Apartment, suite, or unit number where applicable

  4. City

  5. State or province

  6. ZIP or postal code

  7. Country

  8. Contact information

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to assist where fulfillment has not progressed too far, but we cannot guarantee that shipping information can be changed after an order has entered fulfillment or has been transferred to a shipping carrier.

13. Order Changes & Cancellations

If you would like to request a change or cancellation, please contact:

support@frischglow.com

as soon as reasonably possible after placing your order.

We will make reasonable efforts to accommodate your request.

However, we cannot guarantee that an order can be changed or canceled after fulfillment has begun or the order has been transferred to a carrier.

Once an order has shipped, the applicable return procedure generally applies.

14. Returns & Refunds

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Eligible returns must satisfy the requirements described in that policy.

Before returning a product, customers should follow the applicable return-request procedure and obtain return instructions where required.

Unauthorized returns may not be accepted or may experience processing delays.

Nothing in this section excludes or limits statutory rights that cannot legally be waived.

15. Damaged, Defective, Incorrect, or Missing Products

If you receive a product that is damaged, defective, incorrect, or missing from your order, please contact:

support@frischglow.com

Please provide relevant information, which may include:

  1. Order number

  2. Description of the issue

  3. Photographs of the product

  4. Photographs of the packaging

  5. Tracking information where relevant

We may review the information and determine the appropriate resolution in accordance with our policies and applicable law.

16. Accuracy of Customer Information

You are responsible for providing current, complete, and accurate information in connection with your purchase.

This may include:

  1. Contact information

  2. Billing information

  3. Shipping information

  4. Email address

  5. Telephone number

  6. Payment information

FRISCHGLOW is not responsible for problems caused by materially incorrect or incomplete information supplied by the customer, except where applicable law requires otherwise.

17. Intellectual Property

Unless otherwise stated, frischglow.com and its original content are owned by or licensed to FRISCHGLOW.

Protected content may include:

  1. FRISCHGLOW branding

  2. Logos

  3. Graphics

  4. Photographs

  5. Videos

  6. Written content

  7. Product descriptions

  8. Page layout

  9. Website design

  10. Other original materials

Such content may be protected by applicable copyright, trademark, and other intellectual-property laws.

You may use frischglow.com for personal, non-commercial shopping purposes.

You may not reproduce, republish, distribute, modify, sell, scrape, commercially exploit, or create unauthorized derivative works from protected FRISCHGLOW content without appropriate permission.

18. Reviews, Feedback & User Content

If you voluntarily submit a review, photograph, video, comment, testimonial, feedback, suggestion, or other content to FRISCHGLOW, you represent that you have the necessary rights to provide that content.

You must not submit content that:

  1. Is knowingly false or misleading

  2. Is fraudulent

  3. Is unlawful

  4. Is defamatory

  5. Infringes another person's rights

  6. Contains malicious code

  7. Violates applicable law

  8. Misrepresents your experience with a product

Subject to applicable law, we may moderate or remove content that violates these requirements.

Where you voluntarily provide content for publication, you grant FRISCHGLOW a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and adapt that content for purposes reasonably connected with operating, improving, or promoting our business.

19. Prohibited Uses

You may not use frischglow.com or our services to:

  1. Violate applicable law

  2. Commit or facilitate fraud

  3. Submit false or misleading information

  4. Infringe intellectual-property rights

  5. Impersonate another person

  6. Attempt unauthorized access to systems or accounts

  7. Interfere with website security

  8. Transmit viruses, malware, or malicious code

  9. Harvest personal information unlawfully

  10. Abuse promotions or discount programs

  11. Engage in unauthorized scraping

  12. Submit fraudulent payment disputes or chargebacks

  13. Interfere with another customer's use of the website

  14. Use our services for otherwise unlawful or malicious purposes

We may restrict or suspend access where we reasonably believe these Terms have been materially violated.

20. Third-Party Services & Links

frischglow.com may use or provide links to services operated by third parties, including:

  1. Shopify

  2. Payment processors

  3. Shipping carriers

  4. Logistics providers

  5. Analytics providers

  6. Advertising platforms

  7. Social-media services

  8. Other technology providers

Third parties may operate independently and maintain their own terms and privacy policies.

FRISCHGLOW is not responsible for the independent practices of third-party websites or services to the extent permitted by applicable law.

We encourage you to review the applicable third-party terms before using an independent service.

21. Personal Information & Privacy

Personal information submitted through frischglow.com is handled in accordance with our Privacy Policy and, where applicable, our Your Privacy Choices page.

These policies explain how we collect, use, disclose, retain, and otherwise process personal information and describe certain privacy rights and choices that may be available to you.

22. Website Availability & Errors

We aim to maintain frischglow.com in a functional and accessible condition.

However, we do not guarantee that the website will always operate:

  1. Without interruption

  2. Without technical errors

  3. Without maintenance periods

  4. Without temporary service disruptions

We may update, suspend, maintain, or modify website functionality where reasonably necessary.

We also reserve the right to correct typographical, technical, product, pricing, availability, shipping, or promotional errors.

23. Disclaimer of Warranties

To the fullest extent permitted by applicable law, frischglow.com and related services are provided on an “as available” basis.

Except for warranties expressly provided by FRISCHGLOW or warranties and consumer protections that cannot legally be excluded, we do not provide additional guarantees regarding uninterrupted website availability or that every feature will always operate without error.

Products remain subject to any mandatory warranties and consumer protections applicable under relevant law.

Nothing in these Terms excludes warranties, remedies, or consumer rights that cannot legally be waived.

24. Limitation of Liability

To the fullest extent permitted by applicable law, FRISCHGLOW and Hubei Youhangda E-Commerce Co., Ltd. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages resulting from the use of our website, services, or products where such liability may lawfully be limited or excluded.

Where liability cannot legally be excluded, liability will be limited only to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Nothing in this section limits mandatory consumer-protection rights.

25. Indemnification

To the extent permitted by applicable law, you agree to be responsible for third-party claims, liabilities, or losses arising directly from:

  1. Your unlawful misuse of frischglow.com

  2. Your material violation of these Terms

  3. Your infringement of another person's legal rights

This provision applies only to the extent permitted by applicable law.

26. Severability

If any provision of these Terms is determined by a competent authority to be invalid, unlawful, or unenforceable, that provision will be applied to the maximum extent legally permitted.

The remaining provisions will continue in effect.

27. No Waiver

Failure by FRISCHGLOW to exercise or enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

28. Termination or Restriction of Access

You may stop using frischglow.com at any time.

We may restrict or suspend access to certain services where reasonably necessary because of:

  1. Fraud

  2. Abuse

  3. Security concerns

  4. Unlawful conduct

  5. Material violation of these Terms

Rights and obligations arising before termination may continue where appropriate.

29. Entire Agreement

These Terms, together with the policies and additional conditions referenced in them, constitute the agreement governing your use of frischglow.com and purchases made through our website.

If specific promotional or product terms conflict with these general Terms, the more specific terms will apply to the extent of the conflict, subject to applicable law.

30. Governing Law & Consumer Rights

These Terms are governed by the applicable laws of the People's Republic of China, without prejudice to any mandatory consumer-protection rights that may apply to you based on your place of residence or other applicable law.

Nothing in these Terms is intended to deprive a consumer of rights, protections, or remedies that cannot legally be waived under the laws applicable to that consumer.

Where mandatory local consumer law applies regardless of the governing-law provision above, that mandatory law will continue to apply.

31. Changes to These Terms

We may update these Terms periodically to reflect changes to:

  1. Our products or services

  2. Website functionality

  3. Business practices

  4. Legal or regulatory requirements

  5. Relevant technologies

The current version of these Terms will be published on frischglow.com.

When changes are made, the “Last Updated” date shown at the top of this page will be revised.

Changes apply prospectively from the date they are posted unless applicable law requires otherwise.

32. Contact Information

If you have questions about these Terms of Service, please contact:

FRISCHGLOW Customer Care

Email:
support@frischglow.com

Phone:
+86 159 1388 3090

Website:
frischglow.com

Company Information

Brand:
FRISCHGLOW

Company Name:
Hubei Youhangda E-Commerce Co., Ltd.

Company Address:
Room 705, 7th Floor, E-Commerce Industrial Park, J4 Building, Special No. 1, Ditian Industrial Park, Economic Development Zone, Yangxin County, Huangshi City, Hubei Province, China

Unified Social Credit Code:
91420222MAEX560734

Legal Representative:
Wenbo Ke

Contact Information:
+86 159 1388 3090

Email:
support@frischglow.com

Website:
frischglow.com