Return & Refund Policy
Return & Refund Policy
Last Updated: September 1, 2026
At FRISCHGLOW, we want customers to feel confident when shopping with us.
If something is not right with your order, our Customer Care team is available to assist you.
Please review this Return & Refund Policy carefully before requesting a return.
1. Return Window
Subject to the eligibility requirements below and applicable law, eligible products may be returned within 30 calendar days after delivery.
The return period begins on the date the applicable shipping carrier records the order as delivered.
To qualify for a return, the product must generally be:
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Unused;
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Unwashed;
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In its original condition;
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In its original packaging where reasonably possible;
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Complete with all accessories, components, manuals, and promotional items originally included;
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Accompanied by valid proof of purchase.
Products that do not satisfy the applicable return requirements may not qualify for a full refund, except where otherwise required by applicable law.
2. Return Eligibility
Eligible products may generally be returned when:
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The return request is submitted within the applicable return window;
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The product has not been materially used, altered, or damaged after delivery;
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The product is returned in appropriate condition;
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All original components and accessories are included;
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The customer follows the return instructions provided by FRISCHGLOW Customer Care.
We reserve the right to inspect returned products before approving a refund.
Nothing in this section limits any mandatory consumer rights available under applicable law.
3. Non-Returnable Items
Subject to applicable law, the following products may not be eligible for return:
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Products that have been materially used, washed, altered, or damaged after delivery;
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Products missing original components or accessories;
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Products returned outside the applicable return window;
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Personalized or customized products, where applicable;
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Gift cards;
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Products clearly identified as Final Sale before purchase;
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Products damaged through misuse, improper handling, neglect, unauthorized modification, or failure to follow applicable product instructions;
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Certain opened or used food-contact, hygiene-sensitive, or personal-use products where resale would be inappropriate for health or safety reasons.
These restrictions do not apply where the product is defective, damaged on arrival, incorrect, or where applicable law provides otherwise.
Nothing in this policy limits rights that cannot legally be waived.
4. How to Request a Return
Before returning any product, please contact:
Email: support@frischglow.com
Please include:
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Your full name;
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Your order number;
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The email address used to place the order;
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The product you would like to return;
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The reason for your return request;
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Clear photographs or videos where relevant.
If your return is accepted, our Customer Care team will provide the applicable return instructions and return destination.
Please do not send products back without first receiving return authorization and instructions from FRISCHGLOW.
Unauthorized returns may not be accepted or may experience processing delays.
5. Return Address
The appropriate return destination may depend on the product, order, fulfillment location, destination country, and applicable return arrangement.
If your return is approved, FRISCHGLOW Customer Care will provide the correct return address and return instructions.
Please do not send returned products to our registered company address unless FRISCHGLOW specifically instructs you to do so.
Products sent to an incorrect or unauthorized address may not be processed successfully.
6. Return Shipping Costs
Unless the product is damaged, defective, incorrect, or applicable law requires otherwise, customers are generally responsible for return shipping costs for preference-based returns.
Where FRISCHGLOW confirms that a product was:
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Damaged during delivery;
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Defective;
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Incorrectly supplied;
we will provide an appropriate return, replacement, refund, or other resolution based on the circumstances and applicable law.
If we require a confirmed damaged, defective, or incorrect product to be returned, FRISCHGLOW will cover reasonable return shipping costs in accordance with the return instructions we provide.
Original shipping charges are generally non-refundable for preference-based returns, except where otherwise required by applicable law.
If you are responsible for arranging a return shipment, we recommend using a trackable shipping service and retaining proof of shipment until the return has been completed.
7. Damaged or Defective Products
Please inspect your order promptly after delivery.
If you receive a damaged or defective product, contact:
Please provide:
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Your order number;
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A description of the issue;
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Clear photographs of the product;
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Photographs of the packaging where relevant;
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Any additional information reasonably necessary to review the issue.
We recommend contacting us as soon as reasonably possible after discovering the problem.
After reviewing the information provided, our Customer Care team will provide the appropriate next steps.
Depending on the circumstances, the resolution may include a replacement, refund, replacement component, or another appropriate remedy.
8. Incorrect Products
If you receive a product that is different from the product you ordered, please contact:
Please provide:
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Your order number;
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The product ordered;
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The product received;
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Clear photographs of the item and packaging.
We will review your request and provide an appropriate resolution.
If a return is required because FRISCHGLOW supplied the incorrect product, we will provide return instructions and cover reasonable return shipping costs.
9. Missing Items
Orders may occasionally be shipped in more than one package.
Before reporting an item as missing, please check:
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Your shipping confirmation;
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All available tracking numbers;
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Whether your order has been divided into multiple shipments.
If an item is still missing, contact:
Please include your order number and the name of the missing product.
We may review fulfillment and shipping records before providing the appropriate resolution.
10. Products Not Received
If your order has not arrived within the expected delivery period stated in our Shipping & Delivery Policy, please first review the available tracking information.
If tracking indicates a possible loss, or if your shipment appears to be significantly delayed, contact:
Please provide:
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Your order number;
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Tracking number, where available;
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A brief description of the issue.
We may work with the applicable shipping carrier or fulfillment provider to investigate the shipment before determining the appropriate resolution.
If a carrier or fulfillment investigation confirms that a shipment was lost in transit due to a carrier or fulfillment issue, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable law.
For additional information, please review our Shipping & Delivery Policy.
11. Return Inspection
Returned products may be inspected before a refund is approved.
We may review:
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Product condition;
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Original packaging;
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Included components and accessories;
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Signs of use;
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Signs of washing or alteration;
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Product damage;
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Order information;
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Compliance with the applicable return requirements.
We will notify you of the outcome after the return has been reviewed.
If additional information is reasonably required to complete the review, our Customer Care team may contact you.
12. Refunds
If your return is approved, the applicable refund will generally be issued to the original payment method used for the purchase.
The refund amount may depend on:
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The product returned;
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Return eligibility;
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Product condition;
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Applicable shipping charges;
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Any other adjustment permitted by applicable law.
After FRISCHGLOW issues a refund, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the refund appears in your account.
FRISCHGLOW does not control financial institution or third-party payment processing times.
13. Refund Processing Time
Once an approved return is received and inspected, FRISCHGLOW will issue the applicable refund to the original payment method within 5 business days.
Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund to your account after it has been issued.
If you believe an approved refund has not appeared after the applicable processing period, please contact:
14. Partial Refunds
Where permitted by applicable law, a partial refund may be issued, or a return may be rejected, if the returned product:
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Is incomplete;
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Is missing accessories or components;
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Shows significant signs of use beyond reasonable inspection;
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Has been damaged after delivery;
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Has been altered or washed;
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Is materially different from its condition at the time it was delivered;
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Otherwise fails to satisfy the applicable return requirements.
Any deduction will be assessed reasonably based on the condition of the returned product and applicable law.
We will not reduce a refund where applicable law prohibits us from doing so.
15. Exchanges
Direct exchanges may not always be available.
If an exchange cannot be processed, you may be asked to return the eligible product in accordance with this policy and place a new order for your preferred item.
For exchange inquiries, contact:
For damaged, defective, or incorrect products, please contact Customer Care before placing a replacement order.
16. Order Cancellations
If you would like to cancel an order, contact:
as soon as possible after placing your order.
We will make reasonable efforts to accommodate cancellation requests.
However, we cannot guarantee cancellation once an order has entered fulfillment, has been packed, or has been transferred to a shipping carrier.
Once an order has shipped, the applicable return procedure generally applies.
17. Promotional & Final Sale Items
Certain promotional offers may include additional return conditions.
Where special return conditions apply to a promotion, those conditions will be clearly disclosed with the applicable offer before purchase.
Products specifically identified as Final Sale may not be eligible for preference-based returns unless:
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They arrive damaged;
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They are defective;
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The incorrect product is supplied;
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Applicable law requires otherwise.
Promotional items, free gifts, or bundled products may need to be returned together with the qualifying purchase where required by the applicable promotional terms.
18. Refused or Undeliverable Shipments
A shipment may be returned to the sender if delivery cannot be completed because of:
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Incorrect or incomplete shipping information provided by the customer;
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An inaccessible delivery location;
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Repeated unsuccessful delivery attempts;
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Failure to collect the package where collection is required;
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Refusal of delivery without a product-related issue.
Where permitted by applicable law, reasonable shipping or return costs may be deducted from the applicable refund when the failed delivery results from information or circumstances attributable to the customer.
If a failed delivery results from an error attributable to FRISCHGLOW or the applicable carrier, we will provide an appropriate resolution.
19. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any right or remedy that cannot legally be excluded, restricted, or limited under applicable consumer protection laws.
Where applicable law provides consumers with rights greater than those described in this policy, those mandatory rights will apply.
20. Changes to This Policy
We may update this Return & Refund Policy periodically to reflect changes in our business operations, customer service procedures, or legal obligations.
When this policy is updated, the revised version will be published on frischglow.com with an updated “Last Updated” date.
Changes will apply prospectively unless otherwise required by applicable law.
21. Contact Us
For questions regarding returns, exchanges, missing products, damaged items, incorrect products, or refunds, please contact:
FRISCHGLOW Customer Care
Email: support@frischglow.com
Phone: +86 159 1388 3090
Website: frischglow.com
Company Information
Brand:
FRISCHGLOW
Company Name:
Hubei Youhangda E-Commerce Co., Ltd.
Company Address:
Room 705, 7th Floor, E-Commerce Industrial Park, J4 Building, Special No. 1, Ditian Industrial Park, Economic Development Zone, Yangxin County, Huangshi City, Hubei Province, China
Unified Social Credit Code:
91420222MAEX560734
Legal Representative:
Wenbo Ke
Contact Information:
+86 159 1388 3090
Email:
support@frischglow.com
Website:
frischglow.com