Contact Us
Contact Us
We’re Here to Help
Whether you have a question about a product, need assistance with an order, shipping, delivery, return, refund, or simply want to learn more about FRISCHGLOW, our Customer Care team is here to assist you.
Customer Care
Email:
support@frischglow.com
Phone:
+86 159 1388 3090
We aim to respond to customer enquiries as promptly as reasonably possible.
Response times may vary during weekends, public holidays, promotional events, product launches, or periods of unusually high demand.
Order Enquiries
If your enquiry relates to an existing order, please include the following information when contacting us:
-
Your full name
-
Your order number
-
The email address used when placing the order
-
A brief description of your question or issue
-
Clear photographs or videos where relevant, particularly for damaged, defective, or incorrect products
Providing this information helps our Customer Care team locate your order and assist you more efficiently.
Order Changes & Cancellations
If you would like to request a change or cancellation, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request.
However, once an order has entered fulfillment or has been transferred to a shipping carrier, we may no longer be able to modify or cancel it.
Returns & Refunds
If you would like to request a return or have a question regarding a refund, please review our Return & Refund Policy before contacting Customer Care.
Before returning any product, please contact:
Please do not return any product without first receiving return instructions from FRISCHGLOW.
Unauthorized returns may not be accepted or may experience processing delays.
Damaged, Defective, or Incorrect Orders
If you receive a product that is damaged, defective, or different from what you ordered, please contact:
Please include:
-
Your order number
-
A description of the issue
-
Clear photographs of the product
-
Photographs of the packaging where relevant
Our Customer Care team will review the information and provide the appropriate next steps.
Shipping & Delivery Enquiries
For questions regarding:
-
Order processing
-
Shipping status
-
Tracking information
-
Delivery delays
-
Missing packages
-
Packages marked as delivered
please contact:
Please include your order number and any available tracking information so we can assist you more efficiently.
Business & Partnership Enquiries
For general business, partnership, creator, influencer, or other collaboration enquiries, please contact:
Please include “Business Inquiry” in the subject line so your enquiry can be handled appropriately.
Company Information
Brand:
FRISCHGLOW
Company Name:
Hubei Youhangda E-Commerce Co., Ltd.
Company Address:
Room 705, 7th Floor, E-Commerce Industrial Park, J4 Building, Special No. 1, Ditian Industrial Park, Economic Development Zone, Yangxin County, Huangshi City, Hubei Province, China
Unified Social Credit Code:
91420222MAEX560734
Legal Representative:
Wenbo Ke
Contact Information:
+86 159 1388 3090
Email:
support@frischglow.com
Website:
frischglow.com
Thank you for choosing FRISCHGLOW. We look forward to assisting you.